Instead of answering a question. Bixby said I should already know the answer to that q...

GetHuman1463892's customer service issue with Samsung from November 2018

3 views
 | 
1552 similar
 | 
0 following
Help with my Samsung issue
Next: our robot will wait on hold for GetHuman1463892 to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1463892's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1463892 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman1463892's own words
Instead of answering a question. Bixby said I should already know the answer to that question. When I looked in history it did not show my question or the sarcastic responce.**While having a personal conversation with my husband, bixby jumped in,without prompting, and said it sounded like I was being selfish. This was not in history either.**My experience of getting the new galaxy watch has been ruined. I was planning to get my husband one for Christmas but I have changed my mind. **I have used siri and alexa for years and have never had this problem.**You should check this out because bixby is the voice of samsung. I would not want this fake person to represent my company.* *Please let your customers get bixby out of their phones if they don't like it.**Since bixby operates without prompting, that means we have a critical third party with us at all times.
GetHuman1463892 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman1463892 fixed the problem
We are waiting for GetHuman1463892 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Samsung email you?
This email address isn't valid
Follow this issue
See how GetHuman1463892 fixes it.
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman1463892
Nov 1st, 2018 - 2 mons ago
I have an issue with Samsung too
Not resolved
Seen by 3 customers so far
Similar issue to 1552 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1463892 started working on this issue
Nov 1st 2:33pm