Instead of answering a question. Bixby said I should already know the answer to that q...

GetHuman1463892's customer service issue with Samsung from November 2018

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The issue in GetHuman1463892's own words
Instead of answering a question. Bixby said I should already know the answer to that question. When I looked in history it did not show my question or the sarcastic responce.**While having a personal conversation with my husband, bixby jumped in,without prompting, and said it sounded like I was being selfish. This was not in history either.**My experience of getting the new galaxy watch has been ruined. I was planning to get my husband one for Christmas but I have changed my mind. **I have used siri and alexa for years and have never had this problem.**You should check this out because bixby is the voice of samsung. I would not want this fake person to represent my company.* *Please let your customers get bixby out of their phones if they don't like it.**Since bixby operates without prompting, that means we have a critical third party with us at all times.
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Customer service issue
Reported by GetHuman1463892
Nov 1st, 2018 - 2 mons ago
I have an issue with Samsung too
Not resolved
Seen by 3 customers so far
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GetHuman1463892 started working on this issue
Nov 1st 2:33pm