I must have a working phone. Samsung refuses to respond to my request to have my phone fixed or replaced now.

GetHuman-jrfavish's customer service issue with Samsung from October 2018

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The issue in GetHuman-jrfavish's own words
Trying to get my * month old phone back or replaced. ... Phone was returned to Samsung ** days ago. Claim they don't have the part needed. Phone * months old, won't honor warranty. I paid for repair, no answer as to when it will be done. *Repair ticket ***********.
At this point Samsung has proven untrustworthy. My calls are transferred, after an hour and ten minutes, they are dropped. Promises made for call-backs never happen
Replace my phone immediately, with a new model and send it over-night to me
This is my *rd Samsung -- even convinced my husband and daughter to get Samsung phones. Looks like this is the end of the line due to the terrible service -- or non-service. They have my money and phone* I have nothing!!!!!!
I've called friends whose phone needed repair and when it would take more than * days, their company replaced their phones with a newer model. Their company was NOT Samsung !
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Samsung

S*
Customer service issue
Reported by GetHuman-jrfavish
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1362 others
0 customers following this
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Timeline

GetHuman-jrfavish started working on this issue
Oct 11th, 2018 8:01pm

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