I must have a working phone. Samsung refuses to respond to my request to have my phone fixed or replaced now.
GetHuman-jrfavish's customer service issue with Samsung from October 2018
Help with my Samsung issue
First: share to improve GetHuman-jrfavish's odds
Strength in numbers! Companies respond better when others are watching.
Try having Samsung call you again?
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-jrfavish's own words
Trying to get my * month old phone back or replaced. ... Phone was returned to Samsung ** days ago. Claim they don't have the part needed. Phone * months old, won't honor warranty. I paid for repair, no answer as to when it will be done. *Repair ticket ***********.
At this point Samsung has proven untrustworthy. My calls are transferred, after an hour and ten minutes, they are dropped. Promises made for call-backs never happen
Replace my phone immediately, with a new model and send it over-night to me
This is my *rd Samsung -- even convinced my husband and daughter to get Samsung phones. Looks like this is the end of the line due to the terrible service -- or non-service. They have my money and phone* I have nothing!!!!!!
I've called friends whose phone needed repair and when it would take more than * days, their company replaced their phones with a newer model. Their company was NOT Samsung !
I have an issue with Samsung too
How GetHuman-jrfavish fixed the problem
We are waiting for GetHuman-jrfavish to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.