We have a **** Samsung Smart TV, and today on September *, ****, the remote's left and...

GetHuman-niedden's customer service issue with Samsung from September 2018

4 views
 | 
1063 similar
 | 
0 following
Help with my Samsung issue
First: share to improve GetHuman-niedden's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-niedden to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-niedden may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-niedden's own words
We have a **** Samsung Smart TV, and today on September *, ****, the remote's left and right controls stopped working. The other buttons work fine. We have perform the diagnostics for both the TV and the remote. The batteries of the remote have also been changed. We called technical support and spoke to Shermaine ID * ********** and her supervisor, Christian, **********, both advising us to buy a new remote. They cannot do anything to help us. We do not understand how we have to buy a new remote if * or * controls do not work. Every other button works fine.
GetHuman-niedden did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman-niedden fixed the problem
We are waiting for GetHuman-niedden to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-niedden fixes it.
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman-niedden
Sep 8th, 2018 - a yr ago
I have an issue with Samsung too
Not resolved
Seen by 4 customers so far
Similar issue to 1063 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-niedden started working on this issue
Sep 8th, 2018 7:32pm