We have a **** Samsung Smart TV, and today on September *, ****, the remote's left and...

GetHuman-niedden's customer service issue with Samsung from September 2018

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The issue in GetHuman-niedden's own words
We have a **** Samsung Smart TV, and today on September *, ****, the remote's left and right controls stopped working. The other buttons work fine. We have perform the diagnostics for both the TV and the remote. The batteries of the remote have also been changed. We called technical support and spoke to Shermaine ID * ********** and her supervisor, Christian, **********, both advising us to buy a new remote. They cannot do anything to help us. We do not understand how we have to buy a new remote if * or * controls do not work. Every other button works fine.
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Customer service issue
Reported by GetHuman-niedden
Sep 8th, 2018 - a yr ago
I have an issue with Samsung too
Not resolved
Seen by 4 customers so far
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GetHuman-niedden started working on this issue
Sep 8th, 2018 7:32pm