I have a * year old Samsung Refrigerator for which the Sealed system has failed. It is...
GetHuman-lenny_ho's customer service issue with Samsung from August 2018
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The issue in GetHuman-lenny_ho's own words
I have a * year old Samsung Refrigerator for which the Sealed system has failed. It is within the * year warranty on Sealed systems. I have been working with customer service with much frustraton. I live in an area where they have no Service Reps who will work on the Fridge. I have provide Serial Number and Model Number. I have been at this for * days. I am now being told I have to track down the bill of sale before they will be able to do something AND it will be another ** hours before I hear back. I have NEVER GOTTEN one phone call back on my calls, I have had to make the call each time. The customer service has been AWFUL. If I were not tech savvy, I would have NO CHANCE of resolving this. **I DO NOT understand the delays - the have the model* and serial *. You have a warranty which you cannot live up to, therefore, it needs to be made right as QUICKLY as possible for a customer who is without a refrigerator. What is the possible need for a "bill of sale?" What if it was a gift? Would Samsung not stand behind their product? Why should I have to go out of my way to find a bill of sale from * years ago?**This is very simple, It's clear I have a product, purchased from Samsung that does not work while still under warranty. You can stand behind your product or you can make me jump through * weeks of hoops. If you stand behind your product, I will continue to be a Samsung customer (currently have a Galaxy *) and other products. **If you will not stand behind your product in a timely fashion, I will push the issue until resolved through your "process" and I will most assuredly NEVER purchase a Samsung product again.
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