My Samsung LED flip case has stopped working since the last up date on my S* plus. I ha...

GetHuman-mrdaniel's customer service issue with Samsung from August 2018

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The issue in GetHuman-mrdaniel's own words
My Samsung LED flip case has stopped working since the last up date on my S* plus. I have contacted Samsung support and they just seemed to wash their hands of it. Stating that I need to take my case back to the shop I purchased it from. I have tried the case on my friends phone which has not been updated and it works fine. Very dissatisfied that samsung are not interested and won't admit the issue with the update.
GetHuman-mrdaniel did not yet indicate what Samsung should do to make this right.
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Samsung

Customer service issue
Reported by GetHuman-mrdaniel
Aug 24th, 2018 - 4 mons ago
I have an issue with Samsung too
Fixed
Seen by 3 customers so far
Similar issue to 932 others
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Timeline
GetHuman-mrdaniel started working on this issue
Aug 24th 4:53pm
GetHuman-mrdaniel shared this issue with followers on Twitter
Aug 24th 4:54pm
GetHuman-mrdaniel shared this issue with others over email
Aug 24th 5:00pm
GetHuman-mrdaniel indicated the issue is not fixed yet.
Aug 24th 5:01pm