My wife has a Samsung Galexy S-* and it gets extremely hot, in face parts of the outsid...

GetHuman1008098's customer service issue with Samsung from August 2018

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The issue in GetHuman1008098's own words
My wife has a Samsung Galexy S-* and it gets extremely hot, in face parts of the outside edge of the phone have melted. This is extremely unsettling since everyone knows you were having trouble with the phone catching fire in the recent past. Also the battery drains very quickly. I have called your Tech Support and spoke to Bernard operator ID USGCCTMMS*** today and found him to be less then interested in helping me. My wife needs this phone since she is the primary contact for her mother in a nursing home and she has a small business as well. Obviously the phone has major problems, and she has only had it since July *th of last month. I fear for safety due to the heat and would like a replacement phone. Sending this phone in and waiting a week to ** days is just not an option. Please help us!!!!
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Customer service issue
Reported by GetHuman1008098
Aug 18th, 2018 - a yr ago
I have an issue with Samsung too
Not resolved
Seen by 1 customer so far
Similar issue to 871 others
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GetHuman1008098 started working on this issue
Aug 18th, 2018 3:40pm