Hello,**I request your assistance in resolving this ongoing issue with Samsung Refriger...

GetHuman-sudhi's customer service issue with Samsung from August 2018

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The issue in GetHuman-sudhi's own words
Hello,**I request your assistance in resolving this ongoing issue with Samsung Refrigerator. I purchased a new Samsung (Model RS***TDRS) few years back. It is with French door. The fridge side (fresh vegetable side) is not cooling and the freezer side is freezing food.**Once in few weeks on fridge side Ice builds up, and it stops the evaporation fan from blowing cold air in the fridge. This would need the clean-up and it starts working again. This problem started during the warranty period itself and is continuing there after.**I did google and found out that there are many customers reporting this issue and this points to a design flaw and perhaps a recall and fix would help it.**I have few more Samsun home products but looks like not having a good experience with this Refrigerator purchase. I would like this problem be resolved or a product replacement with comparable product without issues.**Thank you*Sudarshana Bharadwaj****-***-****
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Samsung

Customer service issue
Reported by GetHuman-sudhi
Aug 13th, 2018 - 7 mons ago
I have an issue with Samsung too
Fixed
Seen by 8 customers so far
Similar issue to 823 others
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Timeline
GetHuman-sudhi started working on this issue
Aug 13th, 2018 3:46am
GetHuman-sudhi indicated the issue is not fixed yet.
Aug 13th, 2018 5:00am
GetHuman-sudhi indicated the issue is not fixed yet.
Aug 13th, 2018 5:01am
GetHuman-sudhi indicated the issue is not fixed yet.
Aug 13th, 2018 5:02am
GetHuman-sudhi indicated the issue is not fixed yet.
Aug 13th, 2018 5:02am
GetHuman-sudhi indicated the issue is not fixed yet.
Aug 13th, 2018 5:02am
GetHuman-sudhi indicated the issue is not fixed yet.
Aug 13th, 2018 5:03am