In Feb **** I bought a Samsung ** inch tv total cost was ***.**. The other day the TV...

GetHuman970492's customer service issue with Samsung from August 2018

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The issue in GetHuman970492's own words
In Feb **** I bought a Samsung ** inch tv total cost was ***.**. The other day the TV totally shut off. We called Technical support and did all the troubleshooting. Final result was they told us to call a repairman. I did that and they picked up TV and got back to me that it would cost *** dollas plus tax to fix power source and some LED back lights. Well as you can imagine, I am not happy. So I called your *** number and spoke to Maria (?) she did go through all the POLICY requirements to tell me basically too bad. I understand that there are policies and procedures to follow, but at this point that a two year old TV for nine hundred dollars and I am out of luck and money. My husband has just been diagnosed with lung cancer and the expense of his treatments are through the roof. I certainly can't afford another nine hundred dollar tv that is going to last me yet again * years. The reason I purchased a Samsung was because of your reputation and quality. Well not so sure now. I would like a new TV from you or at least pay to have my current one fixed, I do not believe that is unreasonable. Thank you and look forward to hearing form you. Please use my personal email below.*Thank you
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Tried troublshootinh with Samsung they suggested tepair
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Samsung

Customer service issue
Reported by GetHuman970492
Aug 9th, 2018 - a yr ago
I have an issue with Samsung too
Fixed
Seen by 8 customers so far
Similar issue to 796 others
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Items needed
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Timeline
GetHuman970492 started working on this issue
Aug 9th, 2018 1:23pm
GetHuman970492 indicated the issue is not fixed yet.
Aug 9th, 2018 3:25pm
GetHuman970492 indicated the issue is not fixed yet.
Aug 9th, 2018 3:26pm
GetHuman970492 indicated the issue is not fixed yet.
Aug 9th, 2018 5:32pm
GetHuman970492 indicated the issue is not fixed yet.
Aug 9th, 2018 6:22pm
GetHuman970492 indicated the issue is not fixed yet.
Aug 9th, 2018 6:24pm
GetHuman970492 indicated the issue is not fixed yet.
Aug 10th, 2018 12:55am