Good morning, *My husband purchased an Samsung gas range from Home Depot. On May **th s...

GetHuman-queenvel's customer service issue with Samsung from July 2018

14 views | 572 similar | 0 following
Help with my Samsung issue
Next: our robot will wait on hold for GetHuman-queenvel to get a Samsung rep on the line!
Always use the GetHuman Phone to call Samsung. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-queenvel may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-queenvel's own words
Good morning, *My husband purchased an Samsung gas range from Home Depot. On May **th said range was delivered by an contracted delivery company. On May **th we inspected the range and noticed that there was damage to it from delivery. My husband has contacted Home Depot, Samsung and the delivery company on multiple occasions to get this range replaced. He was assured that he would get it replace. After multiple dates given for a replacement he and I have gone back and forth with all the above companies only to be given new delivery dates for exchange which never happen because Samsung associate will give a date, delivery will say they can't replace because Samsung hasn't given the appropriate code to pick up and replace. Home Depot says we are stuck with this range because we can't take it back to them. The delivery company says they can't pick up without order of Samsung. Round and round the calls have gone and it's almost * months we have a range sitting in our living room. At this time we are going to seek legal advice as well as contacting the BBB as our pleas to come get this out of our living room has fallen on deaf ears. **I do hope that this issue can be resolved immediately. **Thank you , **Ferdinand and Maria Velez

GetHuman-queenvel did not yet indicate what Samsung should do to make this right.

How GetHuman-queenvel fixed the problem

We are waiting for GetHuman-queenvel to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-queenvel fixes it.
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman-queenvel
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 572 others
0 customers following this

Timeline

GetHuman-queenvel started working on this issue
Jul 9th, 2018 1:44pm
GetHuman-queenvel shared this issue with followers on Twitter
Jul 9th, 2018 1:45pm
GetHuman-queenvel shared this issue with your circles on Google+
Jul 9th, 2018 1:46pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies