Purchased a french door refrigerator in ******. Ice maker was replaced in ******* and a...

GetHuman841867's customer service issue with Samsung from July 2018

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The issue in GetHuman841867's own words
Purchased a french door refrigerator in ******. Ice maker was replaced in ******* and again in ******. It currently is not working again. After numerous calls from me and promises from Samsung, nothing has changed. I have asked for a refund of $**** only to be told Samsung now has a no refund policy. I was finally told they would deliver a new refrigerator (with the same type ice maker).I do not believe I should be made to keep an appliance that clearly has design flaws. I inquired about a refrigerator with a different ice maker. While there is one available, I was told I have to keep the same style that I currently have. This is the worst customer service I have ever encountered. I just want my money back.

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Customer service issue
Reported by GetHuman841867
Jul 6th, 2018 - 4 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 562 others
0 customers following this


GetHuman841867 started working on this issue
Jul 6th, 2018 4:53pm
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Jul 6th, 2018 4:54pm