I just received my new Samsung GALAXY J* LUNA PRO MOBILE PHONE TODAY AND I'M TRYING TO...

GetHuman-dbrumbau's customer service issue with Samsung from July 2018

Help with my Samsung issue
The issue in GetHuman-dbrumbau's own words
Trying to make my SAMSUNG mobile phone change the default language to US (ENGLISH). ... I just received my new Samsung GALAXY J* LUNA PRO MOBILE PHONE TODAY AND I'M TRYING TO ACTIVATE IT BUT MY PHONE 'SEEMS' TO BE STUCK ON CHINESE LANGUAGE. TRACFONE WAS UNABLE TO HELP ME.*****THIS PROBLEM HAS 'NOT' BEEN FIXED !!!! WHO ADDED 'FIXED' ?? IT ISN'T !
I don't speak or read Chinese.
GetHuman-dbrumbau did not yet indicate what Samsung should do to make this right.
Tried all day with TRACFONE support and got NOwhere.
I have an issue with Samsung too
How GetHuman-dbrumbau fixed the problem
I went to Staple's and the ***'t. Manager fixed me right up. Great job Staples.
Please help with my Samsung issue
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Samsung

Customer service issue
Reported by GetHuman-dbrumbau
Jul 3rd, 2018 - a yr ago
I have an issue with Samsung too
Fixed
GetHuman-dbrumbau shared how to fix
Seen by 8 customers so far
Similar issue to 548 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address
Timeline
GetHuman-dbrumbau started working on this issue
Jul 3rd, 2018 2:04am
GetHuman-dbrumbau shared this issue with friends on Facebook
Jul 3rd, 2018 2:06am
GetHuman-dbrumbau indicated the issue is not fixed yet.
Jul 3rd, 2018 3:53am
GetHuman-dbrumbau indicated the issue is not fixed yet.
Jul 3rd, 2018 4:20am
GetHuman-dbrumbau indicated the issue is not fixed yet.
Jul 3rd, 2018 4:26am
GetHuman-dbrumbau indicated the issue is not fixed yet.
Jul 3rd, 2018 4:28am
GetHuman-dbrumbau indicated the issue is not fixed yet.
Jul 3rd, 2018 4:29am
GetHuman-dbrumbau confirmed the issue is fixed. Hooray!
Jul 6th, 2018 2:50pm