My issue is with a rep who called me a racist because I asked for someone with better E...

GetHuman818955's customer service issue with Samsung from June 2018

Help with my Samsung issue
My issue is with a rep who called me a racist because I asked for someone with better English for my ***% disabled hard of hearing Vietnam vet...A racist?! Really is this how you teach your reps to speak to a customer who was attempting to buy a S** thru Verizon?! The sale went thru finally on the internet. The reps name was Celeste...it was Sa****ay I believe. He called from our home phone **********.
I trust that Samsung will make this right and come up with a resolution that is fair.
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Samsung

Customer service issue
Reported by GetHuman818955
Jun 25th, 2018 - 2 mons ago
I have an issue with Samsung too
Fixed
Seen by 13 customers so far
Similar issue to 501 others
0 customers following this
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Timeline
GetHuman818955 started working on this issue
Jun 25th 5:20pm
GetHuman818955 shared this issue with friends on Facebook
Jun 25th 5:21pm
GetHuman818955 indicated the issue is not fixed yet.
Jun 25th 8:11pm
GetHuman818955 indicated the issue is not fixed yet.
Jun 27th 1:37am
GetHuman818955 indicated the issue is not fixed yet.
Jun 28th 7:05pm