Not resolved

GetHuman787021's customer service issue with Samsung from June 2018

5 views | 437 similar | 0 following
Help with my Samsung issue
First: share to improve GetHuman787021's odds
Strength in numbers! Companies respond better when others are watching.
Try having Samsung call you again?
Always use the GetHuman Phone to call Samsung. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman787021 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman787021's own words
Get it fixed under the extended warranty that Samsung gave me. ... Microwave stopped working one month after warranty expired. I called customer service they sent a technician out with the understanding that Samsung Had Extended My Warranty, he said that the main part of the microwave was not working . He stated that it would take * days for the part to come in, I had not heard anything from that company so I called the customer service again, I was told that I had to get the same company that came out the *st time. I asked for the company's name and number, when I call the company they stated that no one had ever been to my home. *So where do I go from here.*They did give me another ticket number for another company to come out but this company is telling me that there is No Extended Warranty attached to the ticket, so I will have to pay for labor charges and any other part that is not working.*I purchased your products for the reliability if I had wanted something to brake down within a year I would have purchased Whirlpool.
*. They do not know the company that they sent out.**. The microwave should not have died within a year **. I thought they backed their product
They should fix it without me coming out of pocket or just sent me a new one
** years
Not on a microwave
How GetHuman787021 fixed the problem

We are waiting for GetHuman787021 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman787021 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman787021
Jun 15th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 437 others
0 customers following this


GetHuman787021 started working on this issue
Jun 15th, 2018 2:39pm