Sir,*There was an Samsung software update about ** years for my S* Edge Samsung, after...

GetHuman-mabustil's customer service issue with Samsung from June 2018

Help with my Samsung issue
The issue in GetHuman-mabustil's own words
Sir,*There was an Samsung software update about ** years for my S* Edge Samsung, after the update I lost the capability to have unique alert sounds for each of my contacts when I get a text from them. I already notified ATT and then Samsung, Samsung phone support told me that that capability was taken away. *They told me that many people were complaining already, but it will be up to Samsung to put that option back. Please reconsider. * *Thanks.
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Samsung

Customer service issue
Reported by GetHuman-mabustil
Jun 11th, 2018 - 9 mons ago
I have an issue with Samsung too
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Seen by 8 customers so far
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GetHuman-mabustil started working on this issue
Jun 11th, 2018 7:40pm
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Jun 11th, 2018 7:40pm
GetHuman-mabustil indicated the issue is not fixed yet.
Jun 11th, 2018 9:46pm