So I called the number you listed for Samsung GetHuman Tech Support which then xferred...

GetHuman762040's customer service issue with Samsung from June 2018

Help with my Samsung issue
The issue in GetHuman762040's own words
So I called the number you listed for Samsung GetHuman Tech Support which then xferred me over to HP-Tech Support - supposedly NOW in charge of this. A person for a "*rd party vendor' answers, I describe my problems with a Samsung printer-scanner I bought several years ago at WalMart, and he advises me that for almost $***, he can assist me. Really I say? Do you know I can buy a brand new printer from competitors - better than yours - for maybe $***? He says that's the best he can do.* Get Human? No. Get REAL!!!!! (Have yr Security and Quality Control people check this and all other GetHuman phone nos. out since calling them can get someone into a ransom (you pay or we do not help) situation. Not cool - AND it may be that these folks also somehow accessed my PC some time ago to change the software for my Samsung printer after HP bought out Samsung printer division for over $* billion last year. Go figure.
GetHuman762040 did not yet indicate what Samsung should do to make this right.
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Samsung

Customer service issue
Reported by GetHuman762040
Jun 8th, 2018 - 4 mons ago
I have an issue with Samsung too
Fixed
Seen by 4 customers so far
Similar issue to 24 others
0 customers following this
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Timeline
GetHuman762040 started working on this issue
Jun 8th 2:10am
GetHuman762040 indicated the issue is not fixed yet.
Jun 8th 2:38pm