I ordered my galaxy s* plus last year and you all had a promotion to get a free VR. I s...

GetHuman664595's customer service issue with Samsung from May 2018

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The issue in GetHuman664595's own words
I ordered my galaxy s* plus last year and you all had a promotion to get a free VR. I submitted my recipe to get a free VR. They told me they never got it and when I submitted it again they told me me they never received it. I called about *-* times since last year. I just was told today it went into another folder and no one seen this. And now they are telling me I cannot get it since the promotion is over. I don't think it is fair after all I have been doing sending my information in and they are not getting it because it went into another folder. I have been a very loyal customer with buying your phones and now they are telling me I cannot get it and I have been staying on top of it. I am going to stop buying your phones and letting my family and friends to stop buying them also because it is not fair that I was not able to speak with anyone from promotions they had to email some and them someone would email me and I never got the emails. I would like to talk to someone about making a complaint about Samsung's employees. My * is ***-***-****.**Thank you**Anthony Brown
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Samsung

Customer service issue
Reported by GetHuman664595
May 7th, 2018 - a yr ago
I have an issue with Samsung too
Not resolved
Seen by 4 customers so far
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GetHuman664595 started working on this issue
May 7th, 2018 9:31pm