Purchased a Samsung laser printer and will not work out of the box. Cannot be found by...

GetHuman470784's customer service issue with Samsung from April 2018

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Help with my Samsung issue
Before contacting them, items GetHuman470784 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
GetHuman470784's next move: have a Samsung rep call.
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The issue and preferred resolution, in GetHuman470784's own words:
Purchased a Samsung laser printer and will not work out of the box. Cannot be found by mobile app * red light on top stays on
I trust that Samsung will make this right and come up with a resolution that is fair.
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Samsung

Customer service issue
Reported by GetHuman470784
Apr 26th, 2018 - 3 mons ago
I have an issue with Samsung too
Not resolved
Seen by 4 customers so far
Similar issue to 622 others
1 customer following this
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Timeline
GetHuman470784 started working on this issue
Apr 26th 11:06pm