Hi*i ordered and paid backpack at ****.**.**.*but i didn't recived it yet.**ORDER PLACE...

GetHuman1967206's customer service issue with Samsonite.com from January 2019

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The issue in GetHuman1967206's own words
Hi*i ordered and paid backpack at ****.**.**.*but i didn't recived it yet.**ORDER PLACED: *********ORDER NUMBER: SAM*********ORDER STATUS: BEING PROCESSED**and i send the email about it.*so i recived re-email.**"Products purchased for in-store pickup will not show package tracking information. Please go directly to the store for pickup once you’ve received an email notification that your order is ready."**i don't understand that.*why do i pick it up at off-line store?
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Samsonite.com

Customer service issue
Reported by GetHuman1967206
Jan 15th, 2019 - 9 mons ago
I have an issue with Samsonite.com too
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Seen by 2 customers so far
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Timeline
GetHuman1967206 started working on this issue
Jan 15th 4:30am