We bought the Buchanan leather RECLINING SOFA IN FEBURARY AND IT WAS LEFT IN A BOX UNT...

GetHuman-wstonem's customer service issue with Samsclub.com from August 2018

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The issue in GetHuman-wstonem's own words
We bought the Buchanan leather RECLINING SOFA IN FEBURARY AND IT WAS LEFT IN A BOX UNTIL WE REMODELED OUR DEN. WE TOOK IT OUT LAST MONTH AND ONE SIDE WILL NOT RECLINE. MY HUSBAND LOOKED UNDER THE BOTTOM AND IT HAS A MISSING METAL PART THAT MAKES IT RECLINE. I HAVE CALLED SEVERAL TIMES BUT HAVE NEVER GOTTEN AN ANSWER tHE SOFA IS VER HEAVY AND WE TRATHER HAVE IT FIXED THA BRING IT BACK TO SAM'S.
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Samsclub.com

Customer service issue
Reported by GetHuman-wstonem
Aug 8th, 2018 - a yr ago
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Timeline
GetHuman-wstonem started working on this issue
Aug 8th, 2018 5:40pm