Hi, my name is Johnie Ruggerio, I visited your auction site and bid on a video game * p...

GetHuman3894077's customer service issue with Sam's Club from November 2019

Help with my Sam's Club issue
The issue in GetHuman3894077's own words
Hi, my name is Johnie Ruggerio, I visited your auction site and bid on a video game * pack. This first one I lost and the second one I won! The next day I received an e-mail saying they were out of stock. So, I went on the sight and guess what you were still auctioning the same games and you were in-stock in the stores as well! I would guess you cancelled my auction item because I won the auction at $**.*I called the next day (after I won the auction) talked to customer service. The associate was very nice and put it in the system. He said I would receive an e-mail with in ** hours (never did)!*Called again today. The associate was very nice (I am sure she has to deal with this every day). The associate told me to watch the auction every day to check to see if the games cone back on auction and you guys will honor the price, really? So I have to chase this down. This is unacceptable! I bid, won and now you are not delivering.*I wonder if the auctions are really not part of SAMS club, even though your name is on it. Very disappointing. If I do not receive I will be logging a formal complaint.**Very disappointing. Thinking about getting rid of my membership as well.**Johnie Ruggerio****-***-****

GetHuman3894077 did not yet indicate what Sam's Club should do to make this right.

How GetHuman3894077 fixed the problem

We are waiting for GetHuman3894077 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sam's Club's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sam's Club issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sam's Club

Customer service issue
Reported by GetHuman3894077
Nov 6th, 2019 - 2 years ago
Seen by 10 customers so far
Similar issue to 173 others
0 customers following this
Items needed
Email address on the account
Name on the account
Phone number on the account
Address on the account


GetHuman3894077 started working on this issue
Nov 6th, 2019 2:57pm
GetHuman3894077 indicated the issue is not fixed yet.
Nov 6th, 2019 10:10pm
GetHuman3894077 indicated the issue is not fixed yet.
Nov 7th, 2019 1:46am
GetHuman3894077 indicated the issue is not fixed yet.
Nov 7th, 2019 6:52pm
GetHuman3894077 confirmed the issue is fixed. Hooray!
Nov 9th, 2019 3:21pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians