Hi, my name is Johnie Ruggerio, I visited your auction site and bid on a video game * p...

GetHuman3894077's customer service issue with Sam's Club from November 2019

Help with my Sam's Club issue
The issue in GetHuman3894077's own words
Hi, my name is Johnie Ruggerio, I visited your auction site and bid on a video game * pack. This first one I lost and the second one I won! The next day I received an e-mail saying they were out of stock. So, I went on the sight and guess what you were still auctioning the same games and you were in-stock in the stores as well! I would guess you cancelled my auction item because I won the auction at $**.*I called the next day (after I won the auction) talked to customer service. The associate was very nice and put it in the system. He said I would receive an e-mail with in ** hours (never did)!*Called again today. The associate was very nice (I am sure she has to deal with this every day). The associate told me to watch the auction every day to check to see if the games cone back on auction and you guys will honor the price, really? So I have to chase this down. This is unacceptable! I bid, won and now you are not delivering.*I wonder if the auctions are really not part of SAMS club, even though your name is on it. Very disappointing. If I do not receive I will be logging a formal complaint.**Very disappointing. Thinking about getting rid of my membership as well.**Johnie Ruggerio****-***-****

GetHuman3894077 did not yet indicate what Sam's Club should do to make this right.

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Sam's Club

Customer service issue
Reported by GetHuman3894077
Nov 6th, 2019 - a year ago
Fixed
Seen by 10 customers so far
Similar issue to 173 others
0 customers following this
Items needed
Username
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Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman3894077 started working on this issue
Nov 6th, 2019 2:57pm
GetHuman3894077 indicated the issue is not fixed yet.
Nov 6th, 2019 10:10pm
GetHuman3894077 indicated the issue is not fixed yet.
Nov 7th, 2019 1:46am
GetHuman3894077 indicated the issue is not fixed yet.
Nov 7th, 2019 6:52pm
GetHuman3894077 confirmed the issue is fixed. Hooray!
Nov 9th, 2019 3:21pm

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