I wanted to renew my membership using **** cash back bonus & was told I had to do so in...

GetHuman-glukey's customer service issue with Sam's Club from July 2019

Help with my Sam's Club issue
First: share to improve GetHuman-glukey's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-glukey may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman-glukey's own words
I wanted to renew my membership using **** cash back bonus & was told I had to do so in person at a store. Then was told I had * balance. In Feb I had $***.** balance & used $*** *n ******, so I should have $**.** left. I live chatted with someone on **** but she couldn't help* I tried renewing on line & the site wouldn't let me use my credit card. Had to keep adding it in and when I tried to check out my card wasn't there to use. Talked to someone else on **** who was very hard to understand. Talked approx ** minutes & when it was all over he told me to go to a Sam's club to renew and that I had * balance for cash back. My membership was expiring on ****, so I planned to go to Wausau on **** but there were severe storms in the area* phone lines were down for awhile. I finally did get back on-line I still had problems with your site. Kept telling me to add my credit card & each time I did (Numerous times) it was never there when checking out. I live chatted with Karla about this & she gave me your membership hotline which I finally got through later in the day. Tony helped me renew over the phone. But I am really ticked off that someone told me my cash balance is *. I was told I had till ******* to use it. Very frustrating!
making sure I still have $**.** in cash back bonus from **** to use
How GetHuman-glukey fixed the problem

We are waiting for GetHuman-glukey to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sam's Club's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sam's Club issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sam's Club

cash back bonus
Customer service issue
Reported by GetHuman-glukey
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3464 others
0 customers following this


GetHuman-glukey started working on this issue
Jul 25th, 2019 1:03am
GetHuman-glukey indicated the issue is not fixed yet.
Jul 25th, 2019 4:20pm
GetHuman-glukey indicated the issue is not fixed yet.
Jul 25th, 2019 4:36pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies