Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2593302 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2593302's own words
On *-**-** as I was entering Sams Club in Edwardsville, Illinois the sliding door malfunctioned and the left door flew open hitting my arm. I had on a winter coat and heavy sweatshirt at the time but my arm started bruising and the spot of impact started swelling. I reported this to the manager and a couple of the clerks responded that the door had been a problem that day. I filled out an accident report and was told by the manager that someone would be calling. I went home and put ice on my arm to stop the swelling. Of course I never received a phone call. A week later I sent an email with the understanding that someone would respond within ** hrs. It has been over a week for the email and no response either. The *is ************ so trying again. I would think a gift card would be in order. Not my fault the door malfunctioned.
GetHuman2593302 did not yet indicate what Sam's Club should do to make this right.
I have an issue with Sam's Club too
How GetHuman2593302 fixed the problem
We are waiting for GetHuman2593302 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.