I was informed at the Murfreesboro, TN club this week that for self checkout all items...

GetHuman-dweim's customer service issue with Sam's Club from January 2019

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The issue in GetHuman-dweim's own words
I was informed at the Murfreesboro, TN club this week that for self checkout all items have to be removed from the carts, scanned, and then placed back in the carts. I was told that others were doing bad things and this is management’s solution. If I have to handle everything this way, why would I ever use self checkout again? I like the convenience of being able to quickly scan my items and leave them in the cart. I do not like being treated like a potential thief. This whole concept is insulting and demeaning. If this is a national policy, shame on you! I will drive an extra twenty miles and give Costco my business. They treat their customers like customers, not thieves.
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Sam's Club

Customer service issue
Reported by GetHuman-dweim
Jan 9th, 2019 - a mon ago
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Jan 9th 4:52pm