Bought wife a diamond pendant for Christmas. When she opened box and took it out we no...
GetHuman-irpba's customer service issue with Sam's Club from December 2018
6 views | 1809 similar | 0 following
Help with my Sam's Club issue
Next: our robot will wait on hold for GetHuman-irpba to get a Sam's Club rep on the line!
Always use the GetHuman Phone to call Sam's Club. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-irpba's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-irpba may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-irpba's own words
Bought wife a diamond pendant for Christmas. When she opened box and took it out we noticed necklace was broke. Took it back today to exchange they don't have it anymore. Could we get a different chain. No. You either have to keep it, buy your own chain or return it. I scrapped and saved to get her this. She fell in love with it, it cost me over *** to buy. We don't splurge like that. We have been married **years. All I wanted was a replacement chain. The tags are still on it. If I bought a TV from your store and it was scratched you'd make it right. I don't understand why we got the attitude we did. Honestly we looked at the other jewelry but she didn't see anything else. Please help me. She is a nurse, works very hard and I worked for law enforcement, and a veteran. All I want is to replace the chain, she deserves this. If this happened at a jeweler they would want to make it right, they would want to keep a good relationship between them and the customers. I await your decision.
GetHuman-irpba did not yet indicate what Sam's Club should do to make this right.
I have an issue with Sam's Club too
How GetHuman-irpba fixed the problem
We are waiting for GetHuman-irpba to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sam's Club customer problems.