I bought and paid for * Michelin tires last Saturday (*****) and they were not in stock...

GetHuman-mypakala's customer service issue with Sam's Club from December 2018

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The issue in GetHuman-mypakala's own words
I bought and paid for * Michelin tires last Saturday (*****) and they were not in stock but would be shipped from another location on island. Over a week has gone by and they said they would call me within a week when the tires get to the store and then I can make an appointment to change the tires. I have been calling for * days and cannot get thru to an associate. I can wait for more than ** minutes and no one will answer the phone. Now the recorder just transfers us to customer service which is of no help. They cannot help us at all. I need to get my tires changed. I have a nail in my spare. I would have gone elsewhere had I known there's no customer service available at this tire shop. I would like to know the status of my tires and need to set up an appointment to have them changed.
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Sam's Club

Customer service issue
Reported by GetHuman-mypakala
Dec 4th, 2018 - a mon ago
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Seen by 6 customers so far
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GetHuman-mypakala started working on this issue
Dec 4th, 2018 2:25am