I placed an order for software which i tried to cancel via chat. I was reassured that i...

GetHuman-jadesigm's customer service issue with Sam's Club from November 2018

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The issue in GetHuman-jadesigm's own words
I placed an order for software which i tried to cancel via chat. I was reassured that if I didn’t respond to the email, the order would be cancelled automatically. Follow up with another individual who told me once I received, I could return to club. Third person is now telling me that I can’t return because it was sent electronically. I have proof of what I was told I initially. I just want my money back as I have no use for the software and was led to believe it would be handled without incident.
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Sam's Club

Customer service issue
Reported by GetHuman-jadesigm
Nov 12th, 2018 - 4 mons ago
I have an issue with Sam's Club too
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Seen by 2 customers so far
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GetHuman-jadesigm started working on this issue
Nov 12th, 2018 10:08am