received product purchased at auction and it is broken. I have a picture but do not kno...

GetHuman-lenfears's customer service issue with Sam's Club from October 2018

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The issue in GetHuman-lenfears's own words
received product purchased at auction and it is broken. I have a picture but do not know where to send it. I have spent * hours chasing through the maze of samsclub.com, called the number that was provided and I am still at square *. Below is info that is provided about the product that was purchased when I tried to return it:*Sorry, this item can't be returned*Please call member services at *.***.***.****, so we can help you.*Item Image*PENN BATTLE II*Item * ****** *What would make it right is return a broken product for refund!
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Sam's Club

Customer service issue
Reported by GetHuman-lenfears
Oct 11th, 2018 - a mon ago
I have an issue with Sam's Club too
Not resolved
Seen by 3 customers so far
Similar issue to 1059 others
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Timeline
GetHuman-lenfears started working on this issue
Oct 11th 5:37pm