Looking for help with returning a fishing rod*reel won at auction. Message I get is tha...

GetHuman-lenfears's customer service issue with Sam's Club from October 2018

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The issue in GetHuman-lenfears's own words
purchase a rod and reel combo ... Looking for help with returning a fishing rod*reel won at auction. Message I get is that it can not be returned, but it was broken during shipment. I took a picture of it but do not know where to go with it. I called the *** number below, but get nowhere with it???*Sorry, this item can't be returned*Please call member services at *.***.***.****, so we can help you.*Item Image*PENN BATTLE II*Item * ******
I have been chasing all over the samsclub online sights, and called the phone number provided that seemed to not provide a solution option for me in the maze of menu options. I tried doing online and supposed to get text with code to enter, but never get a text! very frustrating! I most likely will not use auction again.
replace product
been loyal sams customer for more than ** years!
Think I have tried all the online, and voice options with no solution yet.
I have an issue with Sam's Club too
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Sam's Club

return product broken in shipment
Customer service issue
Reported by GetHuman-lenfears
Oct 11th, 2018 - a mon ago
I have an issue with Sam's Club too
Not resolved
Seen by 7 customers so far
Similar issue to 1058 others
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Timeline
GetHuman-lenfears started working on this issue
Oct 11th 5:16pm