I am trying to purchase a xl twin size Oakbridge II Luxury Firm mattress from your Sa...

GetHuman1145561's customer service issue with Sam's Club from September 2018

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The issue in GetHuman1145561's own words
I am trying to purchase a xl twin size Oakbridge II Luxury Firm mattress from your Sams Club store in Northlake Illinois. A XL size is clearly listed in the store and although that size is not kept in your store the advertisement on the mattress on the floor states all size are available and that we can order the xl twin size mattress and pick it up in-club. When we went to the members service desk as instructed on the floor mattress to special order a xl twin size Oakbridge II luxury Firm mattress the employees behind the desk clearly did not want to be bothered with helping us put in the order told us to go to the internet. We are unable to find the needed mattress on the internet!!! Please help us purchase the xl twin size Oakbridge II Luxury mattress we saw at your store. The employees in your Northlake store do not want to be bothered helping customers.

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Sam's Club

Customer service issue
Reported by GetHuman1145561
Sep 15th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 942 others
0 customers following this

Timeline

GetHuman1145561 started working on this issue
Sep 15th, 2018 12:24am