I was trying to get help with photos by phone first and then by chat. Neither one work...

GetHuman-verlinwi's customer service issue with Sam's Club from August 2018

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The issue in GetHuman-verlinwi's own words
I was trying to get help with photos by phone first and then by chat. Neither one worked with helping me find out why I can no longer het poster prints at the Sam's Club in Topeka, Ks or on line. ( I should add here that Kelsey at Sams in Topeka photo has always been great helping with the large prints. ) * I've had probably over *** high resolution ** by ** prints made at the store there. Now after updates to the computer at Sam's Club we get error message when trying to print **** and **** dpi both are under the ** mpb. Then at chat today Thomas says " I totally understand you, let me submit your request to the department in charge, Verlin. " Then disconnects and that was the end to any help. :-(****Tomas: Hi, my name is Tomas. How may I help you? * verlin wichman: Ha, I had already typed that in so I'll start over.* Tomas: *It will be a pleasure to assist you with your concern. * Tomas: I have already read your concern, Verlin. * verlin wichman: I've have photo prints madde at the sam's club in topeka for a few year without any problems and now we are getting errors on my high resolution scans* Tomas: I am very sorry for the inconvenience, Verlin. Please be advised that since this is a type of order we do not handle, I will need to escalate your issue to the Photo department so they can take in charge of it. Once they get an update for you, they could notify you by email or by phone. * verlin wichman: These scans are at a **** and **** dpi and I've even signed up for sams on line photo. my ** mp will not upload so still a problem. O.K. photo dept. thanks* Tomas: Would you mind providing me with your membership number, your email address and your phone number, please?* verlin wichman: sure.. ***************** *****@***.com ***-***-***** Tomas: Thanks you so much, Verlin. * Tomas: I appreciate your patience. Is there something else I can help you with, today?* verlin wichman: really just wanting help with getting these scans printed * Tomas: I totally understand you, let me submit your request to the department in charge, Verlin. * Tomas: Thank you for being a Sam's Club Member. We will be happy to assist you next time. Assuring you our best services. Have a great day ahead!**It was a pleasure to assist you. Remember that you can check our Shocking Values, we have great deals every day: https:**www.samsclub.com*sams*shocking-values*******.ep*jsessionid***FC*F*F****FBDE*BC***E***C*FDF*.estoreapp-********-*-*********?xid*hpg:shocking:*:* * Tomas has disconnected.
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Sam's Club

Customer service issue
Reported by GetHuman-verlinwi
Aug 14th, 2018 - a yr ago
I have an issue with Sam's Club too
Seen by 4 customers so far
Similar issue to 792 others
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GetHuman-verlinwi started working on this issue
Aug 14th, 2018 10:21pm
GetHuman-verlinwi indicated the issue is not fixed yet.
Aug 15th, 2018 2:36pm
GetHuman-verlinwi indicated the issue is not fixed yet.
Aug 21st, 2018 1:19pm