I purchased a Leather Reclining Sofa and matching chairs on *******. I have had a cou...
GetHuman-jberwick's customer service issue with Sam's Club from June 2018
Help with my Sam's Club issue
Next: our robot will wait on hold for GetHuman-jberwick to get a Sam's Club rep on the line!
Always use the GetHuman Phone tocall Sam's Club. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-jberwick's own words
I purchased a Leather Reclining Sofa and matching chairs on *******. I have had a couple of problems with the sofa that I have resolved myself or in contacting the Harper Customer Service. Now the reclining mechanism has failed on the left side of the sofa and cannot be straightened with success. I have contacted Harper and they cannot help me. I would be happy to be able to get parts to make repairs but they say they are not available. I really like the sofa and chairs for comfort but the reclining mechanisms on the sofa seem to be a problem. I would like to either obtain parts or return this set of sofa and chars for a refund. Item numbers are *- ******, *- ******. Transaction number may be **** **** *** ****. The Failures on the sofa to date are the right side reclining mechanism arms bent, and the right side reclining control broken twice and now the left side reclining arms are bent and are not repairable.
GetHuman-jberwick did not yet indicate what Sam's Club should do to make this right.
I have an issue with Sam's Club too
How GetHuman-jberwick fixed the problem
We are waiting for GetHuman-jberwick to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.