I purchased a Leather Reclining Sofa and matching chairs on *******. I have had a cou...

GetHuman-jberwick's customer service issue with Sam's Club from June 2018

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The issue in GetHuman-jberwick's own words
I purchased a Leather Reclining Sofa and matching chairs on *******. I have had a couple of problems with the sofa that I have resolved myself or in contacting the Harper Customer Service. Now the reclining mechanism has failed on the left side of the sofa and cannot be straightened with success. I have contacted Harper and they cannot help me. I would be happy to be able to get parts to make repairs but they say they are not available. I really like the sofa and chairs for comfort but the reclining mechanisms on the sofa seem to be a problem. I would like to either obtain parts or return this set of sofa and chars for a refund. Item numbers are *- ******, *- ******. Transaction number may be **** **** *** ****. The Failures on the sofa to date are the right side reclining mechanism arms bent, and the right side reclining control broken twice and now the left side reclining arms are bent and are not repairable.
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Sam's Club

Customer service issue
Reported by GetHuman-jberwick
Jun 6th, 2018 - a yr ago
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GetHuman-jberwick started working on this issue
Jun 6th, 2018 3:39pm
GetHuman-jberwick indicated the issue is not fixed yet.
Jun 7th, 2018 12:40am