Dear Sir*Madame,**Over the past ** years I have been a avid customer. I have come to li...

GetHuman-helipete's customer service issue with Salomon Sports from November 2018

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Help with my Salomon Sports issue
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The issue in GetHuman-helipete's own words
Dear Sir*Madame,**Over the past ** years I have been a avid customer. I have come to like the quality of your products very much. *I have owned many pairs of shoes and other equipment. If I am looking to replace especially shoes I usually check the Salomon brand first and more often than not I end up buying another pair. *The reason I write today is that I am a little bit disappointed. I bought a pair *XA Pro *D Ultra * GTX in August of ****. These are by no means cheap shoes as far as sneakers go. *I have worn them not very often the first * years. The last two years they have seen more use but not daily. *As I have owned many pairs of Salomons before I was quite surprised to see those shoes coming apart. *The bonding of the sole is giving up. The shoe is pretty close to a ‘ not wear anymore’ condition. As it stands right now I feel I cannot wear them with a good conscious in fear they might come completely apart. *This is very surprising to me since all my other Salomons saw much more wear in a much longer timespan and still go strong. **If you have any alternatives or recommendations for me I would greatly appreciate that. **Thank you so much for your consideration. **Peter Wagner

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Salomon Sports

Customer service issue
Reported by GetHuman-helipete
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 19 others
0 customers following this


GetHuman-helipete started working on this issue
Nov 10th, 2018 3:05am

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