I have been a pro card holder for ** or more years as well as my mother and since I hav...

GetHuman1156657's customer service issue with SallyBeauty.com from September 2018

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The issue in GetHuman1156657's own words
I have been a pro card holder for ** or more years as well as my mother and since I have been shopping every other week or so with Sally in store I have never had trouble returning items or exchanging them if they did not deliver the advertised results until recently. * local stores denied me a refund the day after a purchase even though the colors where in their original packaging with directions in tact I just used aome of the color. The color did absolutely nothing as it stated. Your policy has always been love it or return it and that has not been honored. I would like a refund for the products that did not deliver or at very least on some an exchange so I can fix what the product ruined.

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Customer service issue
Reported by GetHuman1156657
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 5 others
0 customers following this
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GetHuman1156657 started working on this issue
Sep 17th, 2018 7:24pm