I have been a pro card holder for ** or more years as well as my mother and since I hav...

I have been a pro card holder for ** or more years as well as my mother and since I have been shopping every other week or so with Sally in store I have never had trouble returning items or exchanging them if they did not deliver the advertised results until recently. * local stores denied me a refund the day after a purchase even though the colors where in their original packaging with directions in tact I just used aome of the color. The color did absolutely nothing as it stated. Your policy has always been love it or return it and that has not been honored. I would like a refund for the products that did not deliver or at very least on some an exchange so I can fix what the product ruined.