I was given an access code* to complete my son’s application. I started the process an...

GetHuman4364269's customer service issue with Sallie Mae from February 2020

Help with my Sallie Mae issue
The issue in GetHuman4364269's own words
I was given an access code* to complete my son’s application. I started the process and lost connection now the access code will not work with my information when I try to log in. This is time-sensitive as payment to his school was due today. If possible, I would like new access code sent to me. **Thank you,
GetHuman4364269 did not yet indicate what Sallie Mae should do to make this right.
How GetHuman4364269 fixed the problem
I am not sure how the issue resolved. I kept periodically retrying my correct information with the access code given and eventually it worked.
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Sallie Mae

Customer service issue
Reported by GetHuman4364269
Feb 15th, 2020 - 2 mos ago
Fixed
GetHuman4364269 shared how to fix
Seen by 9 customers so far
Similar issue to 36 others
0 customers following this
Items needed
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Timeline
GetHuman4364269 started working on this issue
Feb 15th 8:42pm
GetHuman4364269 confirmed the issue is fixed. Hooray!
Feb 18th 3:52am
GetHuman4364269 confirmed the issue is fixed. Hooray!
Feb 18th 3:53am