I live in Tucson. I bought a sweater for my infant nephew in CT whom i planned to see i...

GetHuman762119's customer service issue with SaksFifthAvenue.com from December 2018

26 views | 33 similar | 0 following
Help with my SaksFifthAvenue.com issue

How did GetHuman762119 do it?

Waiting to hear how GetHuman762119 fixed the problem to share with other customers.
The issue in GetHuman762119's own words
I live in Tucson. I bought a sweater for my infant nephew in CT whom i planned to see in FL at Christmas.*I had it sent to AZ so i could take it in my suitcase to him. I had an emergency and at the last minute had to cancel my flight to FL. He is leaving FL soon to go back to CT. I can't send it too early, of course. They are driving and it may take several days. I called your customer service to give an allowance of more than ** days to return it if the size is wrong or he already has it. i got no help from customer service. I don't know how far their house in Fairfield Ct is from Saks, but she is a new mother and will be returning from a long trip and can't be running all over to satisfy your unreasonable return policy the first day or so she returns. I don't like the idea of sending it back and buying something else, but i feel cornered. Please give them at least ** days from their return to Fairfield to deal with this return, should it be necessary. I am Constance Graham. The item was a Ralph Lauren sweater for * months*old with bears on it. cotton. My order number was **********. Your customer service number was worthless.( I am now getting many emails from you every day. stop ads!) please provide my nephew and his wife a reasonable turn time. Their address is *** Fieldcrest road, Fairfield CT *****, mr and mrs Graham Allen. My Phone is ***-***-****. Please acknowledge this to my email address or phone. thank you.

GetHuman762119 did not yet indicate what SaksFifthAvenue.com should do to make this right.

How GetHuman762119 fixed the problem

We are waiting for GetHuman762119 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SaksFifthAvenue.com's attention and get better help faster. Tap below to get started.
Having SaksFifthAvenue.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman762119 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman762119
Dec 27th, 2018 - 3 years ago
Seen by 26 customers so far
Similar issue to 33 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman762119 started working on this issue
Dec 27th, 2018 1:41am
GetHuman762119 confirmed the issue is fixed. Hooray!
Dec 27th, 2018 1:43am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians