I live in Tucson. I bought a sweater for my infant nephew in CT whom i planned to see i...

GetHuman762119's customer service issue with SaksFifthAvenue.com from December 2018

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I live in Tucson. I bought a sweater for my infant nephew in CT whom i planned to see in FL at Christmas.*I had it sent to AZ so i could take it in my suitcase to him. I had an emergency and at the last minute had to cancel my flight to FL. He is leaving FL soon to go back to CT. I can't send it too early, of course. They are driving and it may take several days. I called your customer service to give an allowance of more than ** days to return it if the size is wrong or he already has it. i got no help from customer service. I don't know how far their house in Fairfield Ct is from Saks, but she is a new mother and will be returning from a long trip and can't be running all over to satisfy your unreasonable return policy the first day or so she returns. I don't like the idea of sending it back and buying something else, but i feel cornered. Please give them at least ** days from their return to Fairfield to deal with this return, should it be necessary. I am Constance Graham. The item was a Ralph Lauren sweater for * months*old with bears on it. cotton. My order number was **********. Your customer service number was worthless.( I am now getting many emails from you every day. stop ads!) please provide my nephew and his wife a reasonable turn time. Their address is *** Fieldcrest road, Fairfield CT *****, mr and mrs Graham Allen. My Phone is ***-***-****. Please acknowledge this to my email address or phone. thank you.

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SaksFifthAvenue.com

Customer service issue
Reported by GetHuman762119
Dec 27th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 33 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman762119 started working on this issue
Dec 27th, 2018 1:41am
GetHuman762119 confirmed the issue is fixed. Hooray!
Dec 27th, 2018 1:43am