Before contacting them, items GetHuman5342871 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman5342871's own words
Used to have @onetel.com account which onetel ceased supporting and I must have changed to current *****@***.com address but that does not recognise password for onetel address. I receive nectar emails at least weekly so they do have my new (*-* years old) address. In March I spent *-* hrs per day for over ** days trying to register as a vulnerable person for home delivery, but that’s impossible without my password and requests for message to reset my password do not result in any message at all from them. A competitor recognised, without us asking, that my husband was ** and offered us priority delivery slots. However I thought I’d try again when there was less pressure and I’m facing the same issues now. I can’t register for ‘Click and Collect’ except if I creat€ a new email identity, which I do not wish to do. All my current telephone attempts bounce back as ‘call failed’. How can I get to a password to let me access them?
GetHuman5342871 did not yet indicate what Sainsbury's should do to make this right.
I have an issue with Sainsbury's too
How GetHuman5342871 fixed the problem
We are waiting for GetHuman5342871 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.