This seems to the only way to contact Safeco without talking to representatives who kee...

GetHuman5324386's customer service issue with Safeco Insurance from October 2020

Help with my Safeco Insurance issue
The issue in GetHuman5324386's own words
This seems to the only way to contact Safeco without talking to representatives who keep shifting me around.My issue is on ********** i filed a claim for a broken rear glass in my **** Jeep Wrangler.The claim * was *********. I was put in contact with Safelite glass for an appointment to have my glass repaired.I received a message from safelite saying the glass was no longer available and promptly cancelled the appointment.I contacted Manchester Auto Glass and was told the glass was available.I contacted Safeco and informed the person in claims what I had found out, she proceeded to make an appointment with Manchester glass who called later that day saying they could NOT do the job for the amount the insurance company was paying them (even though I found out later they were under contract with Safeco to repair glass for a contracted price).After being frustrated enough I found and purchased a used glass.I called claims back and was told they would check but were pretty sure I couldn't be reimbursed for my purchase. I only wanted what I paid for the glass which I didn't think was unreasonable considering I am doing the job myself.My purpose of this email is I cannot seem to find anyone in Safeco that can give me an answer as to why I am paying insurance on * vehicles and a house and never put a claim in except for a broken windshield years ago.I feel totally disrespected and I am going to be in contact with my agent about finding a new insurance company seeing this one is totally useless to me.Hopefully this will be sent to someone in Safeco that can address the situation. Ed Bowman

GetHuman5324386 did not yet indicate what Safeco Insurance should do to make this right.

How GetHuman5324386 fixed the problem
I bought and installed a used glass myself
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Safeco Insurance

Customer service issue
Reported by GetHuman5324386
Oct 2nd, 2020 - 2 years ago
Fixed
Seen by 60 customers so far
Similar issue to 24 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman5324386 started working on this issue
Oct 2nd, 2020 9:33am
GetHuman5324386 confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 9:33am
GetHuman5324386 indicated the issue is not fixed yet.
Oct 2nd, 2020 2:07pm
GetHuman5324386 indicated the issue is not fixed yet.
Oct 2nd, 2020 3:26pm
GetHuman5324386 confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 3:26pm

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