SafeLink Wireless Customer Service Issues

I had a negative experience with SafeLink Gent customer service; they were unhelpful and rude. My phone number is [redacted]. I enrolled my phone for the EBB ACP program, but a representative changed my account without my permission and said I don't qualify. It's frustrating dealing with agents from various companies like SafeLink, Assurance Wireless, True Connect, California Lifeline, EBB, and ACP. They make it difficult for me to use my food stamp EBT card and medical benefits on a free government phone. My internet speed is incredibly slow, and even though I tried to get help from SafeLink, my broadband enrollment is still pending. This whole situation is very frustrating.

In November [redacted], I signed up for a Safe Link free phone and service. Unfortunately, I lost the phone on my way home from a store, and due to being homeless with no income, it has been challenging to get a replacement. Despite trying to contact Access for assistance, I have been unable to reach them as they never answer the phone, leaving me on hold for hours. This situation has caused me distress as I rely on having a phone for communication, especially given my health issues and being alone. I tried to seek help from someone who provides phones, but I am rejected due to my de-enrolled status caused by the initial phone being stolen before I could even use it. Currently, I am using a tablet with a phone app, but it does not ring for incoming calls, and I cannot take it outside due to lack of service. I am in urgent need of a functioning phone and any assistance would be greatly appreciated. Thank you.

I recently discovered that Safelink deactivated my phone due to inactivity without any warning. It seems my phone number became unattached from my account, giving the impression I wasn't using it, despite it being our only working phone that we use multiple times a day. I am troubled by Safelink's lack of communication and sudden deactivation, especially since I heavily rely on this phone for emergencies, medical needs, and daily tasks. According to the California Lifeline administrator, my recertification wasn't due until 06/30/[redacted], so this deactivation should not have occurred. As I work on recertifying, it will take another 10 days before I can use my phone again, and I hope no emergencies happen during this time.

My name is Kelly Bartholomew, and I reside at [redacted] Blooming Spring Ct. Louisville, KY. My SafeLink phone, which I've only had for about 2 weeks, was stolen. I would like to track its location to the last time it was used or pinged, which was at 10:52 PM on March 25, [redacted]. The phone number is [redacted]. It was stolen at 10:30 PM on 3/25/22. My Gmail, personal information, bank details, and text notifications are sent from my debit card to this number, so I need to deactivate this phone immediately. Please shut the phone down as soon as possible, and if I manage to retrieve it, I will inform you. I would appreciate it if you could redirect all my texts and calls to [redacted] for the time being until I can obtain a new SafeLink phone or a replacement. You can contact me at [redacted] Thank you.

I've been experiencing issues with making and receiving calls for around two weeks. Despite contacting Safelink representatives at different levels, including management and corporate, my problem persists. There was a data breach by "bad actors" as indicated on the App, leading to the sale of phone numbers. Additionally, there seems to be a major outage in the South based on the Safelink Outage map. I've had no luck getting clear answers or solutions from Safelink - just getting shuffled around until the call drops. One representative even suggested my phone is outdated for 5G and urged me to buy an expensive new model, which I cannot afford. I solely rely on my Safelink phone and feel lost as to where to seek help. Hoping to gain some clarity on this matter. Thank you.

I am experiencing issues with my California Lifeline program phone, a Samsung Galaxy A10e, that I received in August [redacted]. Due to potential settings changes made by someone attempting to take the phone, I am unable to receive calls. Callers either hear a message indicating I am not accepting calls or that there are call restrictions in place. When attempting to contact SafeLink, issues with the captcha page occurred as lowercase letters were inexplicably rendered in uppercase, limiting my ability to communicate effectively via text. Even after requesting a callback through [redacted], I did not receive any assistance. It is concerning that despite reaching out to tech support, I have not received a resolution for the ongoing phone service problem.

I am experiencing issues with my phone service under the California lifeline program. I received the phone in August [redacted], and the problem started when someone tampered with my settings. My Samsung Galaxy A10e phone is now showing call restrictions inaccurately and not allowing calls to come through. When trying to contact SafeLink, I face issues with the keypad typing in uppercase only, and I cannot text to [redacted]. Despite opting for callbacks, I have not received any assistance from SafeLink's tech support. I am unsure whether I should restore my network and connectivity settings or perform a factory reset. I am concerned about losing all my data and wonder if there is any way to backup my phone before taking any further steps.

My phone's charging port is damaged, with some prongs broken. After having it checked, the technician confirmed missing prongs and possible surge damage. I replaced the battery, but the phone remains unchargeable. I've been without a phone since December [redacted]. Despite explaining the issue in chat support, they insisted on verifying it, which I can't do without being able to charge my phone. I need help getting this resolved.

My phone service was deactivated while I was ill in the hospital, and I need it reactivated. My doctor's, SSI, DMV, and IDme accounts are linked to this number, and I have important appointments and follow-up visits scheduled through email due to my recent health scare where I lost a lung. My phone number is [redacted] and my name is G.R., residing at [redacted] Cypress Dr Apt C, San Ysidro, CA [redacted]. I have all necessary paperwork ready if needed. Please assist me in reactivating my phone number as soon as possible.

As a long-time Safelink customer, I recently explored other companies online like Qlink Wireless. After entering some basic info on Qlink's website, I unexpectedly received a SIM card. Upon checking my Safelink account, I noticed I had been "de-enrolled." I contacted Lifeline to confirm my eligibility and they indicated that I was now a Qlink Wireless customer. Despite not inserting the Qlink SIM card, I didn't want to risk losing my Safelink benefits. I've been calling Safelink every day for over a week with no resolution. Each time I call, I face being disconnected, having to repeat my issue, or receiving inconsistent information. After being advised to call back after 8 days for the benefits transfer, today marks the 8th day. Unfortunately, I'm out of data and phone minutes due to these delays. I believed the customer service number was toll-free, but it seems not. If unable to reach me on my number [redacted], please contact my message phone number at [redacted]. Thank you in advance for your help. - Tonya J.

I received my Safelink phone on Monday, and I have been trying to reach a customer service agent for help but have not been successful. The first thing I noticed was the cracked screen, which I was unsure about. I am not sure if the Safelink phones are refurbished or not, so I initially didn't worry about the cracks. However, I have since noticed several issues with the phone. It overheats, has difficulty charging, and lags from time to time. It's frustrating because I was looking forward to enjoying my new phone. I would appreciate any information to help me resolve these problems. Thank you for your time and have a good day.

Hello, my name is Kathy Hernandez. I recently obtained my government cellphone at BravoTax Services in Calexico, California. Unfortunately, on April 3rd of this year, someone broke into my residence and stole my cellphone along with other items. I kindly request my service to be deactivated and a replacement cellphone to be issued at the same location mentioned earlier. The stolen cellphone was a Motorola G Play ([redacted]) running Android 11. I hope to receive positive news soon. Have an excellent day!

I am experiencing issues with my phone. According to your website, I am registered, and I am a participant in the EBB Program. However, my phone services seem to have been compromised as someone else can text or call me, but I cannot make outgoing texts. The individual claiming my number was given to them is causing me to lose access to my own phone. The process to seek assistance for this problem is incredibly frustrating. Each time I contact your support line, I am prompted to buy a plan first before receiving help to investigate why my Safelink services have disappeared. I urgently need this situation resolved promptly and request a callback as promised regarding this matter.

I have had two separate phone calls with two different customer representatives, and I have been disconnected both times while trying to explain my situation and get answers. I submitted my application for the SafeLink free government service on April 6th, was approved, and was told it would take 7 to 10 business days. It's now April 20th, and I have not received the free phone yet. I did receive an email with a phone number, but no phone has been delivered. The service is activated, but I am unsure of what is happening with the phone. Please help me understand what is going on with the activation and when I can expect to receive the phone.

About a month ago, SafeLink replaced my cell phone because it wouldn't be compatible with their new service carrier. I received the Motorola Pure G, but it has not functioned properly since I got it. Despite being a refurbished phone, I have been patient, but it fails to download or update apps. Even basic functions like messaging and phone calls often do not work. I have followed troubleshooting suggestions from SafeLink, Motorola, and Google, including factory resetting the phone, but it still does not work correctly. I am hoping to exchange it for a functioning device.

As a Disabled Veteran living alone, I rely on the Safe Link Wireless service provided by Tracfone using account # [redacted]0. Over the last three months, I have been experiencing interruptions in service around the middle of each month, being informed that I have exhausted my minutes or data. Surprisingly, when I had [redacted] minutes, my service was more reliable despite no change in my call habits or frequency. I feel that the switch to [redacted] minutes is not being accurately justified. To preserve my minutes, I now turn off my phone when not in use. I would appreciate assistance in resolving this ongoing issue. Thank you, Rochester Holmes. Please note, I can't provide the code at the moment as my phone is at home, emphasizing my minimal phone usage.

I am in need of assistance as I have not received the shipping return label for the SafeLink Tracfone I am returning with phone number [redacted]. Although supervisor John provided me with ticket number [redacted], the email I received was blank where the shipping label should be attached. I kindly request for the email to be resent to me at [redacted] with the accurate shipping label attached. I have been trying to resolve this issue by contacting SafeLink multiple times today, but unfortunately, I have been on hold for extended periods and keep getting disconnected before I can speak to someone who can assist me. It is crucial for me to send the phone back to UPS promptly as my replacement phone cannot be shipped until this one is returned. I attempted to visit UPS today with the email printout, but they were unable to process it without an actual label being attached in the email.

I recently applied for a Lifeline phone through Safelink online. I received approval and was expecting my items within 7-10 days, but it has been 20 days now. I contacted them over the phone, but my enrollment number was deemed invalid. When I tried another number to check my application status, I was abruptly disconnected. As a 72-year-old individual in need of this service, I find the lack of human interaction and assistance disappointing. I am confused as to whether I qualify for the service, especially since there might be conflicting information about availability in Oregon. I am eager to resolve this issue promptly as I cannot pursue a Lifeline phone from another provider until I clarify my status with Safelink.

I am a SafeLink Wireless customer. My name is Sandra T., and my address is [redacted] Mason Dixon Road, Joshua Tree, CA. My phone is not allowing me to make or receive calls, or send/receive text messages. This issue has occurred before last year. I need a phone with a non-removable battery and back cover. The phones sent to me in the past only work for a short time. I was phoneless for over 2 months due to the same problem last year. Unfortunately, I do not have an email to provide. I have a 10-year-old daughter who needs a working phone for school emergencies. Medical appointments are also affected by this phone problem. Please assist me in getting a functional phone and a return box for the current device.

I recently updated my phone and received a new Trac Phone wireless TCL A3. I'm having trouble entering the SIM card number from the INST-SLGENWCARD that came with the phone. I've tried following the instructions provided in the settings, but they were not clear enough. I've made multiple calls for assistance with different numbers but haven't had any luck resolving the issue. The message on the SafeLink page indicates a pending transaction that doesn't seem to complete even after restarting the device. I urgently need to speak with a customer service representative for guidance. Please contact me at my landline number [redacted]. Thank you, Shepherd Raphael, a senior citizen.