I was sent replacement phone THAT IS NOT COMPATIBLE WITH SAFELINK UPGRADED SYSTEM...YET...

GetHuman5426552's customer service issue with SafeLink from November 2020

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The issue in GetHuman5426552's own words
I was sent replacement phone THAT IS NOT COMPATIBLE WITH SAFELINK UPGRADED SYSTEM...YET THIS PHONE WAS ACTIVATED BY THE REP....I HAVE NO PHONE, I CALLED FROM FRIENDS PHONE, AND KEEP GETTING DISCONNECTED, AFTER WAITING ON PHONE , AND SPEAKING TO CUSTOMER SERVICE, WHO ALL SAY THEY ARE MANAGERS (IN CORPORATE OFFICE) I AM IN LIFELINE PROGRAM, AND A SENIOR.. I HAVE BEEN WITHOUT PHONE FOR * DAYS ..I COULD CONTINUE BUT WHAT IS THE POINT. INCOMPENTENCE APPEARS TO BE THE MOTTO,,,IS IT THAT DIFFICULT TO PACK UP A FUNCTIONAL PHONE THAT IS COMPATIBLE WITH SAFELINK. I WOULD PURCHASE A PHONE BUT REP TOLD ME I HAS TO PURCHASE PLAN..HUH..I HAVE LIFELINE.. I KEEP GETTING INACCURATE INFORMATION.

GetHuman5426552 did not yet indicate what SafeLink should do to make this right.

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SafeLink

Customer service issue
Reported by GetHuman5426552
Nov 2nd, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2436 others
0 customers following this

Timeline

GetHuman5426552 started working on this issue
Nov 2nd, 2020 6:39pm