Good evening, I received the below email and was reviewing the plans and the informatio...

GetHuman-juliaba's customer service issue with SafeLink from August 2020

Help with my SafeLink issue
The issue in GetHuman-juliaba's own words
Good evening, I received the below email and was reviewing the plans and the information, but I noticed that there are no phones in stock. Also, some phones say in stock, but when you click on them, they are not in stock on the purchase page. What should I do? In addition, so I can fully understand what is happening, can you please provide me with more guidance. Your reply and assistance is greatly appreciated.**Thanks!**Marisel,*Every year, networks continue to evolve. Advances in technology have paved the way for new standards, like Voice Over LTE (VoLTE), which gives you an improved and fastercall connection.*Your phone associated with ********** wasn’t built to be compatible with these network changes and will lose Service soon. It’s important that you upgrade to a newer model right away to keep up with the changes and continueenjoying the coverage you’ve come to depend on.

GetHuman-juliaba did not yet indicate what SafeLink should do to make this right.

How GetHuman-juliaba fixed the problem
I resolved the issue myself.
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SafeLink

Customer service issue
Reported by GetHuman-juliaba
Aug 6th, 2020 - 7 months ago
Fixed
Seen by 6 customers so far
Similar issue to 2339 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman-juliaba started working on this issue
Aug 6th, 2020 10:32pm
GetHuman-juliaba indicated the issue is not fixed yet.
Aug 7th, 2020 2:47am
GetHuman-juliaba confirmed the issue is fixed. Hooray!
Aug 8th, 2020 1:25pm