I am in need of a new phone. I have tried talking with someone about my voice mail does...

I am in need of a new phone. I have tried talking with someone about my voice mail does not work. It says when dialed " Service not available". well talking with support went no where, still it don't work. I have tried live chat and they tried from their end and also sought help elsewhere and they could not fix it. It still don't work. I always end up with this problem seeking support, I get none. I have tried long enough and no one could come up with a fix. I have spent enough time on the phone trying. So will someone just send me another phone, seems no one knows that fix. It's always good bye with no fix. Or the live chat, when they can't fix it nor who ever they referred to, I'm given the same number to call who couldn't fix it the first time. why is it around and around there. I need a phone that works as i do have Doctors calling and leaving messages I can't get. The product is a phone from Tracfone, service from safe link (Obama Phone).