SafeLink Wireless Customer Service Issues

My daughter bought me a new phone for Father's Day, model OH K7330. Unfortunately, the phone arrived without a SIM card. I tried three different cards from T-Mobile, Tracfone, and SafeLink, but it seems the phone itself is faulty. I have been without a phone for over 30 days, which led to a risk of my SafeLink account being discontinued due to inactivity. I returned the phone to the seller and I'm now waiting for a replacement. I hope to resolve this soon to avoid losing my SafeLink account. My name is Rickford G. Judkins, born on 03/23/[redacted]. You can reach me at phone number [redacted]. I live at [redacted] J Street Apt. [redacted], Las Vegas, NV, [redacted]. Thank you for your help with this matter.

I recently received a letter dated 7/20/[redacted] from SafeLink Wireless regarding a validation issue with my Reverification documents. My Enrollment ID: [redacted]3 was submitted on June 9th, [redacted], and I have been on the plan since the previous year. Due to my disability and fixed income as a 63-year-old on Social Security early retirement, I provided various documents including a Social Security letter, lease, Medicaid card, state EBT card, and information about receiving food assistance. Despite facing challenges during the initial sign-up through Senior Services in Littleton, N.H., the issue was eventually resolved when I was 62 years old and living at 10 Washington Dr. Unit [redacted], N. Woodstock, New Hampshire [redacted]. However, the recent letter threatening to interrupt my services has left me concerned. I would appreciate clarification on what additional information is required to resolve this matter promptly.

I have encountered a frustrating situation with fake representatives transferring me to the same unhelpful person who lacks knowledge about regulations and customer service protocols. They have not addressed my issue properly, and I have requested to cancel my lifeline service due to a lack of trust and ongoing problems. Despite being promised I could keep my old number, I was assigned a new one during enrollment. I suspect foul play and a possible federal offense with the services I rely on, which only I should have access to. I've repeatedly asked to close the new number and revert to my original one, as violating policies and fraud are apparent. I'm insisting on terminating my Safelink lifeline service affected by this employee's lack of assistance and suspicious behavior. My other phone, which I paid for, has not arrived yet. Thus, I am urging for the discontinuation of Safelink lifeline service so I can proceed with my preferred choice. Thank you. Sincerely, a dissatisfied customer.

I have submitted all the necessary information twice for approval. The first time, I mistakenly selected BYOP online and received SIM cards. After calling customer service, they canceled that account and set up a new one to receive a phone instead. The representative assured me that I qualified for a phone and provided an enrollment number, but I am unable to find it online. Despite being advised to wait 48 hours for confirmation, when I called back, I encountered confusion regarding the multiple accounts. I received conflicting letters welcoming me and warning of a possible account suspension if I didn't activate immediately. I have tried to explain the situation, but customer service keeps instructing me to submit a new application, unaware that the previous issues were resolved. I am in a challenging situation due to health concerns and truly need this phone. Can someone please assist me via email as the phone support seems unable to comprehend the situation and resolves the issue so I can receive the phone.

I am using a SafeLink SIM card in a T-Mobile phone. I can receive calls and texts, but I cannot access the internet or any data-related services despite having supposedly renewed my plan with 2.5GB of data available. After following the instructions to configure the APN settings and installing the setup links, my account still shows 0GB of data. I recently switched from a plan with 1,[redacted] minutes and 1.5GB of data to one with [redacted] minutes and 2.5GB of data, which makes me wonder if this change triggered the problem with my account. I need this matter resolved promptly as I am not able to use the data that I should have access to.

I'm reaching out because I applied for Safelink service and was approved in June [redacted]. I received my Safelink phone and followed the activation instructions. Upon encountering a "no service" message, I contacted Safelink technical support for assistance. After attempting to retrieve the sim card, the card slot was damaged, rendering the phone unusable. Despite explaining the situation to technical support, I was unable to receive further help. I am returning the damaged phone with the sim card and requesting a replacement phone and sim card to fully utilize the program. I have been without a working phone for a month and seek resolution to this issue.

I need a replacement phone number as mine has been compromised. It seems someone has hacked and stolen my phone number and SIM card. I suspect it's the second time this has happened, and I believe I know who is responsible - Dusty Hill. I live at [redacted] County Road [redacted], Pittsburg, Texas, [redacted]. I need a replacement urgently. Please email any correspondence to my mom, Hope Marie, at [redacted]. The phone I was using was a Verizon model Blade z559DL with IMEI number +[redacted]-[redacted]41. The service suddenly stopped, and the SIM card became inactive, indicating a possible transfer to a new device. Thank you.

I received a call at [redacted] on July 18, [redacted]. Despite multiple attempts, I haven't been able to connect to a network where I live. After troubleshooting with support and visiting in person, it was found that the free phone provided will not work in my area. I was advised to use my Galaxy J3 with the IMEI number [redacted][redacted], and to get a Tracfone SIM card for Verizon, which I have now obtained. I need guidance on how to use this new SIM card in my Galaxy J3 for my SafeLink service as a new customer who currently relies on WiFi. When I called using WiFi, there were communication issues. Without phone service, I must travel 20 miles to use the u504tl free phone. Please advise via email or text on how to proceed. Thank you, Lee. [redacted] (enrollment number)

I am experiencing ongoing issues with SafeLink Wireless regarding my enrollment status. Despite meeting the requirements and making monthly calls, my phone was unexpectedly deactivated. After numerous attempts to rectify the situation by reapplying and providing proof of my participation in relevant programs, the matter remains unresolved. I have been a loyal SafeLink customer for years and am baffled by the sudden complications. The recent request for excessive personal identification documents raises concerns for me. My name is Rebecca Taylor, and my most recent enrollment number is [redacted]2. I have had previous enrollment numbers: [redacted]4, [redacted][redacted], and [redacted]. As a beneficiary of Medicaid, food stamps, and SSI, I believe I meet the eligibility criteria. The distressing communication with SafeLink is taking a toll on me, affecting my health. I am at a loss and seek assistance to clarify the situation promptly.

I sent my eligibility documents to the given email address to reactivate my phone as advised by a phone representative. However, the email bounced back. I took a chance and resent the documents to [redacted], and this time it didn't bounce back. Could someone confirm if this is the correct email address to send the documents to? If not, kindly provide the correct address. Thanks, J. B.

I have contacted customer service, but unfortunately, nobody seems to understand the issue I am facing. All I need is a different cell phone since my current one is not charging properly, experiencing dialing issues, and the SIM card became unusable after their attempts to fix it. I was advised to purchase a new phone and transfer the SIM card, but now the phone is beyond repair due to their assistance. I am urgently in need of a new cell phone with a new SIM card. The previous call was unfruitful, and now my current phone is completely nonfunctional. Your assistance in providing a new cell phone with a larger screen suitable for my macular degeneration would be greatly appreciated.

I recently inquired about ordering a phone. I relocated to Maria Drive and started the application there. I am unsure if my order went through or if I was approved. I was given a new enrollment ID by a representative for a full-service offer. I need to send proof of food stamps and Medicaid, but I have misplaced the new enrollment ID. Please contact me on my cell phone to assist with this matter. Thank you.

I recently received a SafeLink phone and after activating it, I encountered issues with connecting to a wireless network, which is preventing me from making or receiving calls properly. I am also experiencing a weak signal and limited text message reception, especially in South Fulton, Tennessee. I am concerned as I got this phone to stay in touch, particularly in case my daughter's school needs to contact me. I am wondering if there are any solutions to improve the phone's performance in my area or if switching to a different model would be more suitable. Any guidance on how to address these connectivity issues would be greatly appreciated.

I spoke with a representative a month ago and sent the requested information by fax. After three weeks, I have not heard anything back and have been unable to reach out to you. My husband, who is in a nursing facility, called and was instructed to include my Medicaid provider card number on each page, which I did and faxed everything again. However, it has been another week without any update. My husband called again and was told about technical issues, but there has been no contact as promised. Upon calling, the representative found no record of my application or the information sent. I have proof of sending it twice, but he mentioned it may take a few days to appear in the system. It's been over a month now, and I am concerned. I live in an adult family home and need a phone to communicate effectively. Could you please clarify what is happening? - Dyan E.

My experience with FedEx delivery has been frustrating. On Tuesday, they tried to deliver a day early when no one was available. Wednesday's delivery went to the wrong address without a door tag. I waited all day Thursday, only to find a missed door tag upon returning from fumigating my house. Friday brought another wrong address delivery with no notification. Despite being told they would attempt redelivery on Saturday, the tracking now shows the package being returned to sender. Since Wednesday, I've tried to arrange pickup at their facility but was denied, being told it must be delivered at home. The option to speak to an agent via the automated system is broken. A contact method that doesn't rely on phone or mail is essential, especially for those without a functional phone like myself.

I am experiencing an issue with my Alcatel Raven LTE device. I am unable to charge it, and it won't power on. When plugged in, the screen quickly shows a low battery image, and then it seems to power off. Even though a battery picture appears displaying "50%," the phone doesn't turn on and the LED light blinks. I have tried troubleshooting with no success. Could I possibly get a replacement phone? Safelink phone #: [redacted] Name on Acct: B. Reese Address on Acct: [redacted] Zehner Rd, Lot 16, Athens, AL [redacted]

I am experiencing issues purchasing a phone upgrade. The website indicates that my information is incorrect and mentions store ID parameters are wrong when I attempt to make corrections. I am unable to update my payment details or resubmit the corrected information, leading me to restart the process repeatedly with the same outcome. I recently ordered a phone upgrade through Safelink, but missed the delivery and return, after which it was refunded as confirmed by FedEx and Safelink. Despite this, I am facing technical difficulties, possibly related to the previous order status. Additionally, I am unable to utilize the live chat and agent functions as they redirect me to an error page indicating missing URL components.

I wanted to upgrade my Safelink phone because it's old and has tiny buttons. I found an LG Fiesta 2 LTE for $19.99 online, but it showed as out of stock when I tried to order. Safelink wanted to charge me around $40 when I called. I explained about it being $19.99 online, but they refused. I took a screenshot of the $19.99 price, but I am unsure how to show it to them. I wish to receive the phone at the advertised price or even for free due to the hassle. Thank you, Lilly Price (Please note that I have redacted your Safelink number.)

My phone speaker is malfunctioning. It doesn't ring, and I can only see incoming calls if the screen lights up. When I answer, the other person can barely hear me, so I end up yelling, which is quite embarrassing. The sound is distorted, like a robot, and it's hard to have a conversation. My phone model is A574BL, running Android 7.1.1, it's an Alcatel. My phone number is [redacted], and the serial number is [redacted][redacted]. I am looking to replace this phone with one in better condition as it has sound issues. Additionally, I struggle with poor signal where I live, often having to go outside to get a good connection near the highway. My phone is on the AT&T network, so I'm open to switching to a different carrier if needed, otherwise, getting the same phone model will suffice.

I was traveling on Greyhound about three days ago when my property went missing. My name is L. McClam and my address is [redacted] Clear Lane, Scranton, SC [redacted]. I am currently stranded in Baton Rouge, LA [redacted]. I have set up temporary shelter here. My SafeLink cellphone number is [redacted]. Please send a replacement cellphone via U.S. Postal Mail to my temporary address for me to use my benefits and have a way to contact emergency services in case of medical issues: L. McClam [redacted] North 17th Street Baton Rouge, LA [redacted], U.S.A. Thank you, SafeLink, for providing me with a replacement Alcatel Giant Screen cellphone to assist me due to my visual and medical impairments. Your valued customer, L. McClam