I have a SafeLink sim card in a T-Mobile phone and am getting texts and calls but I can...

GetHuman3339739's customer service issue with SafeLink from July 2019

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The issue in GetHuman3339739's own words
I have a SafeLink sim card in a T-Mobile phone and am getting texts and calls but I cannot access the internet or any other data related features and my plan has renewed since my data ran out so I should have *.*gb of data available for use, yet my account is reflecting that I have *gb of data for some reason. I have successfully configured the APN settings per the directions and have installed the configuration links sent to me so there should be no problem receiving the data that I am entitled to. There must be an issue with my account of some sort and I need it figured out asap please! I did just change my plan from the *,*** mins**.*gb data to the *** mins**.*gb data plan, so I am wondering if the change somehow caused an error somewhere.

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Customer service issue
Reported by GetHuman3339739
Jul 30th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 18288 others
0 customers following this


GetHuman3339739 started working on this issue
Jul 30th, 2019 10:59pm