I don't know if this is possible but I have assurance wireless free phone and so far th...

I don't know if this is possible but I have assurance wireless free phone and so far they have sent me * replacement phones and they do not work it won't. Reboot I had to factory reset it every time I tried to use it now I can't even do that and it won't turn off till it goes dead so what I wanted to know if you have the same phones as assurance all they tell me is I qualify for a replacement I dont want a *th one obviously they are defective the assurance phone is a ans virgin mobile and says American network solutions when it first comes on so I wanted to know if you don't have the same phone is it possible to change my government phone to safelink instead of assurance I can't use this one at all and really I'm tired of having to replace it and reset it when it still won't work thank you for reading this I'll await your answer my name is Karen Henderson