The battery has died in my Alcatel phone. My number is (***) ***-****. Also, I am homel...
GetHuman-zillionf's Lost or Broken Phone issue with SafeLink from May 2019
Help with my SafeLink issue
The issue in GetHuman-zillionf's own words
The battery has died in my Alcatel phone. My number is (***) ***-****. Also, I am homeless. The address on my account is my mother's house. I do not live with her. She does not receive SafeLink services. My account page says that there is a problem that cannot be true. I use this address because I am required to give a street address and the only other mailing address that I can give is a PO Box. My e-mail address is *****@***.com**Steve Taylor
GetHuman-zillionf did not yet indicate what SafeLink should do to make this right.
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How GetHuman-zillionf fixed the problem
DId I fix it? Yes and no. I kept charging my phone for as long as ** hours per session and holding down the power button for long periods. After ** days of stubborn attempts, it came on and still works a few days later. Lithium ion batteries are weird. I called SafeLink. They said that the address issue was bogus. It was the fault of their buggy web site. SO, one down and another left to fail ... Who knows when? The representative was not rude, but seemingly clueless. He did not have a foreign accent, but I have gotten better service from people in Mumbai. I am disappointed that they did not at least offer a replacement phone. I understand that they can't replace flaky batteries because of the possibility of fraud. But, my Alcatel phone has been in my hands for four years and is an eight year old model. It will fail and I will not be able to call in. Pay phones are very, very rare in my town.
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