The battery has died in my Alcatel phone. My number is (***) ***-****. Also, I am homel...

GetHuman-zillionf's Lost or Broken Phone issue with SafeLink from May 2019

Help with my SafeLink issue
The issue in GetHuman-zillionf's own words
The battery has died in my Alcatel phone. My number is (***) ***-****. Also, I am homeless. The address on my account is my mother's house. I do not live with her. She does not receive SafeLink services. My account page says that there is a problem that cannot be true. I use this address because I am required to give a street address and the only other mailing address that I can give is a PO Box. My e-mail address is *****@***.com**Steve Taylor

GetHuman-zillionf did not yet indicate what SafeLink should do to make this right.

How GetHuman-zillionf fixed the problem
DId I fix it? Yes and no. I kept charging my phone for as long as ** hours per session and holding down the power button for long periods. After ** days of stubborn attempts, it came on and still works a few days later. Lithium ion batteries are weird. I called SafeLink. They said that the address issue was bogus. It was the fault of their buggy web site. SO, one down and another left to fail ... Who knows when? The representative was not rude, but seemingly clueless. He did not have a foreign accent, but I have gotten better service from people in Mumbai. I am disappointed that they did not at least offer a replacement phone. I understand that they can't replace flaky batteries because of the possibility of fraud. But, my Alcatel phone has been in my hands for four years and is an eight year old model. It will fail and I will not be able to call in. Pay phones are very, very rare in my town.
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SafeLink

Lost or Broken Phone issue
Reported by GetHuman-zillionf
May 17th, 2019 - 2 years ago
Fixed
GetHuman-zillionf shared how to fix
Seen by 16 customers so far
Similar issue to 15500 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman-zillionf started working on this issue
May 17th, 2019 2:38am
GetHuman-zillionf indicated the issue is not fixed yet.
May 20th, 2019 7:20am
GetHuman-zillionf indicated the issue is not fixed yet.
May 20th, 2019 9:37pm
GetHuman-zillionf indicated the issue is not fixed yet.
May 20th, 2019 9:38pm
GetHuman-zillionf indicated the issue is not fixed yet.
May 20th, 2019 11:06pm
GetHuman-zillionf confirmed the issue is fixed. Hooray!
May 20th, 2019 11:07pm
GetHuman-zillionf indicated the issue is not fixed yet.
May 20th, 2019 11:07pm
GetHuman-zillionf indicated the issue is not fixed yet.
May 20th, 2019 11:07pm
GetHuman-zillionf confirmed the issue is fixed. Hooray!
May 23rd, 2019 2:14am