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The issue in GetHuman-russiale's own words
I'm eligible & applied for a free cell phone & free cell phone service on Jan. **. I was approved & sent a Sim card, but no phone. I called * weeks ago & was told I already had service & that I'd be receiving a phone within * to * business days. I received nothing, so I called back. The person with whom I spoke, told me he had no record of me. I don't know how this could be, if I was approved & supplied all the required paperwork. I want this resolved by receiving my free service, which included unlimited minutes, texting & a free phone. I'd appreciate it if you can resolve this issue ASAP, as I've been waiting months..Thank you for your time.
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