Yesterday I called at *:** p.m. because my airtime minutes went from aprox. **** minute...

GetHuman-kcskip's customer service issue with SafeLink from January 2019

11 views
 | 
11347 similar
 | 
0 following
Help with my SafeLink issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get SafeLink help.
First: share to improve GetHuman-kcskip's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kcskip may need:
Phone number, Address on account, and Name on account
The issue in GetHuman-kcskip's own words
Yesterday I called at *:** p.m. because my airtime minutes went from aprox. **** minutes to *** mins without explanation. I talked to a representative and she could not help me so I asked to speak to someone higher up. I explained my issue to the guy who I spoke to next, and he immediately got catty and started yelling at me. I told him I wanted to speak to someone else and he refused. Then I asked for his name and he refused to provide the information and instead he yelled some more and said he was going to cancel my service and then hung up on me! This left me speechless that someone taking customer calls would be so unprofessional. I'm hoping the call was recorded so you guys can replay it and fire him immediately for lack of professionalism. I still have not got a solution to what happened to my minutes that I didn't use, so my entire experience with the call-in customer service was a disappointment. Please contact me at your earliest convenience with feedback, because my situation was handled very poorly. My cellphone number is ***-***-****
GetHuman-kcskip did not yet indicate what SafeLink should do to make this right.
I have an issue with SafeLink too
How GetHuman-kcskip fixed the problem
We are waiting for GetHuman-kcskip to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SafeLink's attention and get better help faster. Tap below to get started.
Having SafeLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kcskip fixes it.
This email address isn't valid

SafeLink

Customer service issue
Reported by GetHuman-kcskip
Jan 16th, 2019 - 9 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 11 customers so far
Similar issue to 11347 others
0 customers following this
Follow this issue to see how it gets fixed