I received my Safelink phone in January ****.Five months ago,i kept receiving texts fro...

GetHuman-curellv's customer service issue with SafeLink from January 2019

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I received my Safelink phone in January ****.Five months ago,i kept receiving texts from Safelink,they told me I had to recertify.I replied back to them asking why,I would recertify after only five months.They told me it was an error,to ignore the text.For the next five weeks,I was receiving the same texts again,every one to two days.I finally recertified over the phone.I never heard back from their office until about two weeks later.Safelink was sending me messages again telling me i needed to recertify.I told them i already had.They sent me a recertification form to fill out anyway.I sent back the form in the second week of October ****,i called to check the status,they told me they could not make out my name clearly,and was sending me another form.They informed me i would not be getting any benefits for January.I said but i just added air time,data and minutes,that i paid for .They said i could use my minutes up.but i had to send back the form,to keep my phone.I inquired about.my losing my benefits over,my name not being really clear,I informed him that,my enrolment number was on the form,my address,date of birth.I went further and said,why could you not use that information,to keep me enrolled in the program.He did not answer that question,and said he could not do lthat.I asked twice to speak to a supervisor,he said he was the supervisor,and there was no one i could speak to.I have not had Data for a week now,and ai have not even had the phone a year,and look at the problems i have had!
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Customer service issue
Reported by GetHuman-curellv
Jan 8th, 2019 - a mon ago
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Jan 8th 7:54pm