I received my Safelink phone in January ****.Five months ago,i kept receiving texts fro...

GetHuman-curellv's customer service issue with SafeLink from January 2019

22 views
 | 
11075 similar
 | 
0 following
Help with my SafeLink issue
Next: our robot will wait on hold for GetHuman-curellv to get a SafeLink rep on the line!
Always use the GetHuman Phone tocall SafeLink. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-curellv's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)
First: share to improve GetHuman-curellv's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-curellv may need:
Phone number, Address on account, and Name on account
The issue in GetHuman-curellv's own words
I received my Safelink phone in January ****.Five months ago,i kept receiving texts from Safelink,they told me I had to recertify.I replied back to them asking why,I would recertify after only five months.They told me it was an error,to ignore the text.For the next five weeks,I was receiving the same texts again,every one to two days.I finally recertified over the phone.I never heard back from their office until about two weeks later.Safelink was sending me messages again telling me i needed to recertify.I told them i already had.They sent me a recertification form to fill out anyway.I sent back the form in the second week of October ****,i called to check the status,they told me they could not make out my name clearly,and was sending me another form.They informed me i would not be getting any benefits for January.I said but i just added air time,data and minutes,that i paid for .They said i could use my minutes up.but i had to send back the form,to keep my phone.I inquired about.my losing my benefits over,my name not being really clear,I informed him that,my enrolment number was on the form,my address,date of birth.I went further and said,why could you not use that information,to keep me enrolled in the program.He did not answer that question,and said he could not do lthat.I asked twice to speak to a supervisor,he said he was the supervisor,and there was no one i could speak to.I have not had Data for a week now,and ai have not even had the phone a year,and look at the problems i have had!
GetHuman-curellv did not yet indicate what SafeLink should do to make this right.
I have an issue with SafeLink too
How GetHuman-curellv fixed the problem
We are waiting for GetHuman-curellv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SafeLink's attention and get better help faster. Tap below to get started.
Having SafeLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would SafeLink email you?
This email address isn't valid
Follow this issue
See how GetHuman-curellv fixes it.
This email address isn't valid

SafeLink

Customer service issue
Reported by GetHuman-curellv
Jan 8th, 2019 - a mon ago
I have an issue with SafeLink too
Not resolved
Seen by 22 customers so far
Similar issue to 11075 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-curellv started working on this issue
Jan 8th 7:54pm