sim stopped working. safelink rep said to buy a new sim. I did. Now the phone receives...

GetHuman-genarive's customer service issue with SafeLink from December 2018

6 views
 | 
9862 similar
 | 
0 following
Help with my SafeLink issue
Next: our robot will wait on hold for GetHuman-genarive to get a SafeLink rep on the line!
Always use the GetHuman Phone tocall SafeLink. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-genarive's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-genarive may need:
Phone number, Address on account, and Name on account
The issue in GetHuman-genarive's own words
sim stopped working. safelink rep said to buy a new sim. I did. Now the phone receives no calls or txts nor can I call or txt out.I've called safelink * times, spent * hours with reps reassuring me they will fix the problem and activate the sim...also the new sim changed my number, so I can't get the trac minutes I bought either. Safelink should send me a NEW phone. I have a brain condition. NEED PHONE.
GetHuman-genarive did not yet indicate what SafeLink should do to make this right.
I have an issue with SafeLink too
How GetHuman-genarive fixed the problem
We are waiting for GetHuman-genarive to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SafeLink's attention and get better help faster. Tap below to get started.
Having SafeLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-genarive fixes it.
This email address isn't valid

SafeLink

Customer service issue
Reported by GetHuman-genarive
Dec 1st, 2018 - 6 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 6 customers so far
Similar issue to 9862 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-genarive started working on this issue
Dec 1st, 2018 11:03pm