sim stopped working. safelink rep said to buy a new sim. I did. Now the phone receives...
GetHuman-genarive's customer service issue with SafeLink from December 2018
Help with my SafeLink issue
Next: our robot will wait on hold for GetHuman-genarive to get a SafeLink rep on the line!
Always use the GetHuman Phone tocall SafeLink. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-genarive's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-genarive may need:
Phone number, Address on account, and Name on account
The issue in GetHuman-genarive's own words
sim stopped working. safelink rep said to buy a new sim. I did. Now the phone receives no calls or txts nor can I call or txt out.I've called safelink * times, spent * hours with reps reassuring me they will fix the problem and activate the sim...also the new sim changed my number, so I can't get the trac minutes I bought either. Safelink should send me a NEW phone. I have a brain condition. NEED PHONE.
GetHuman-genarive did not yet indicate what SafeLink should do to make this right.
I have an issue with SafeLink too
How GetHuman-genarive fixed the problem
We are waiting for GetHuman-genarive to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.