I’m asking on behalf of my mother (she doesn’t speak English well) She has a government...

GetHuman1463580's customer service issue with SafeLink from November 2018

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The issue in GetHuman1463580's own words
I’m asking on behalf of my mother (she doesn’t speak English well) She has a government issued tracphone phone from safelink but the phone is terribly tracked and the touch screen is broken.I looked on line and the forum I saw said that you would be able to to send her a sim if the phone to transfer service was also a tracphone .So I would like to know if that was possible to get the sim mailed to her.
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SafeLink

Customer service issue
Reported by GetHuman1463580
Nov 1st, 2018 - a mon ago
I have an issue with SafeLink too
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Timeline
GetHuman1463580 started working on this issue
Nov 1st 1:54pm