Safelink limited our minutes on ********* I called and was told that minutes limited be...

GetHuman-quixotic's customer service issue with SafeLink from October 2018

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The issue in GetHuman-quixotic's own words
Safelink limited our minutes on ********* I called and was told that minutes limited because we had another free phone service - Assurance. We thought we could have another phone because it seemed to be a different company* we are * elderly residents in this household, and a *nd phone would be a real convenience. I called Assurance Customer Service (Wed *****) and said I wanted to cancel service with them. I also faxed proof of EBT card income to Safelink, it was suggested that i mail that info to your Oregon address, but I wanted to get our minutes back more quickly. I've done what I was told to* give us our remaining minutes for this month, please.
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SafeLink

Customer service issue
Reported by GetHuman-quixotic
Oct 11th, 2018 - a mon ago
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Seen by 3 customers so far
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GetHuman-quixotic started working on this issue
Oct 11th 3:47pm
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Oct 11th 3:48pm